- Recognise how quality management is integral to the TSC
- Understand the role of the Service Manager in the monitoring and management of quality in the TSC
- Apply TSC clauses and processes to monitor and manage quality
- Review techniques such as KPIs (key performance indicators) to measure quality and performance
- Benefit from interactive teaching, group work and case studies that will inform your learning
- Increase their knowledge pf the TSC in practice and progress towards Accredited Service Manager status.
TSC contracts are frequently used in the facilities market where assets (buildings, roads, IT services etc) are maintained and can be used to deliver a wide variety of services. The conrtact sets out the quality obligations in the Service Information.
Failures in achieving this quality are known as Defects
. The quality standards required are often expressed as Key Performance Indicators or in a performance specification
. There are also defined processes in the contract for identifying and rectifying any drops in quality.
TSC terminology and phrases includes:
- Tests and inspections
- Notifying, Correct and Accepting Defects
Unlike the ECC, where there is a Supervisor with a specific and exclusive quality management role, there is no explicit defined role in the TSC. The function is therefore often overlooked or undervalued. It has also led to a gap in the training portfolio for TSC users.
Delegates should bring a copy of the TSC with them.
Fees and particulars for this option, tailored to suit your specific requirements, are available upon request. Select the In-house icon above for further details.