NEC4: TSC Service Manager Accreditation

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Click on one of the training format options below to book your training. Select 'classroom' to view and book a place on a scheduled NEC course date and location, select 'online' for online training, or select 'in-house' to enquire about training tailored for your organisation.

Choose Date and Location

Location Date & Duration Price (per delegate) No.Delegates Action
   Virtual 23/11/2021  4 Days £1789.00 +VAT
Please Call:
+44(0)20 7665 2446
for an in-house solution

You can book up to 5 delegates online. If you wish to add more delegates please call +44 (0)20 7665 2446 or consider an in-house solution and fill in our online form

If your organisation has specific time, location, and learning and development objectives, we can tailor this programme to suit your needs.

To discuss the tailored training options available to you with one of our In-house training account managers, fill out the enquiry form below or call +44 (0)20 7665 2446

Your Details

Running over four days and using a mix of learning material including case studies and scenario planning, this programme is designed to equip delegates with the skills necessary to be able to fulfil the role of a Service Manager in the NEC4 Term Service Contract (NEC4 TSC).

This accreditation is a unique opportunity which is recognised by employers and will set you apart from your peers. It:
  • Offers complete clarity on the roles and duties of a TSC Service Manager
  • Gives TSC Service Managers real skills and tools to execute their roles
  • Highly interactive, with emphasis on scenario planning and teaching through case studies
  • Peer reviewed course content, and expert delivery from an NEC4 specialist

The complete programme includes:
  • Advanced online learning and assessment before the classroom learning to refresh and develop your knowledge and understanding of the role of the Service Manager and increase the learning benefit of the course
  • Four days of classroom learning including case studies and scenario planning which you will work through as a group, sharing ideas and experiences
  • Online and written assessments to confirm your attainment of the skills, knowledge and expertise required and expected of an accredited NEC4 TSC Service Manager
Upon successful completion of the programme, you will receive a unique accreditation as an NEC4: TSC Service Manager and entry onto the Register for Accredited Service Engineers held by the Institution of Civil Engineers (ICE).

View the ICE Register for Accredited Project Managers

*Delegate handbook (including terms and conditions)
*Sample online assessment paper



Peer reviewed training courses delivered by NEC experts and industry specialists on scheduled dates and locations across the country. Ideal for those looking for NEC knowledge exchange with other users in an interactive learning environment.


Our training programmes, tailored to your requirements. Ideal for organisations with specific time, location, and learning and development objectives.

This is a four day course. This training course starts at 09:00 and finishes at 17:00 with refreshment breaks mid-morning and afternoon, plus lunch. Progress through the sessions may be at a slower or faster rate than listed. The boundary between days may therefore vary with delegates’ requirements.

Day One: Contract Start Up

1.1 Role of the Service Manager
  • Being a successful TSC NEC4 Service Manager
    • Group working exercise
  • Principles of good project management
    • Problem resolution
    • Change control
    • Risk management
    • Programme management
    • Communication protocol
    • Quality control
1.2 TSC Documents
  • Contract Data
    • Group working exercise
  • Main Option choices
  • Core clauses and Main Option clauses
  • Secondary Options
  • Z clauses
    • Group working exercise
  • Defined terms
    • Group working exercise
  • Scope
    • Group working exercise
1.3 Initial Duties
  • Start-up procedures
    • Group working exercise
  • Task Orders
  • Launch workshops
1.4 Establishing Key Procedures
  • Plan and Task Order programmes
  • Early warnings
  • Compensation events
  • Communication protocol
  • List of notifications
    • Group working exercise

Day Two: Planning and Risk Management

2.1 The Plan
  • What is the plan
    • Group working exercise
  • Managing the plan
2.2 The Task Order programme
  • What is the Task Order programme
  • Managing the Task Order programme
    • Group working exercise
  • Assessing effects on time
    • Group working exercise
2.3 Risk Management
  • Contract Data Parts 1 and 2 – Early Warning Register
  • Liabilities and insurance
  • Risk allocation
    • Group working exercise
  • The early warning process
    • Group working exercise
  • Collaborative working
    • Group working exercise
2.4 Testing and Defects
  • The contract processes
  • The correction timetable
2.5 Compensation events, part 1
  • What is a compensation event
  • Review of the events
    • Group working exercises

Day Three: Commercial Management

3.1 Compensation events, part 2
  • The compensation event process
  • Proposed instructions
    • Group working exercise
3.2 Payment
  • The payment process
    • Group working exercise
  • Timescales
    • Group working exercise
3.3 Price List
  • What it is and how it is used
  • Suggested practice
3.4 Defined Cost and the Fee
  • Identified and defined terms
  • How they are used
  • Price for Service Provided to Date (PSPD)
    • Group working exercise
  • Schedules of Cost Components
    • Group working exercise
3.5 Defined Cost – Disallowed Cost
  • Disallowed Cost: Options C and E
    • Group working exercise
  • Inspecting accounts and records
    • Group working exercise
  • Finalising Defined Cost
    • Group working exercise

Day Four: Contract Management and Contract Closure

4.1 Reporting
  • Final total price or Defined Cost
  • Quality reporting; Key Performance Indicators
4.2 Other matters
  • Remaining clauses not previously covered
  • Value engineering for contract and operation
  • Disputes
4.3 Contract Closure
  • Service Period extension and reduction
  • Final assessment
  • Demobilisation
  • Termination
    • Group working exercise
4.4 TSC Contract management in action
  • Thinking like a Service Manager
    • Group working exercise
  • What would you do?
    • Group working case studies
  • Summary of the training programme
Learning Objectives
At the end of the course attendees should:
  • Be confident in fulfilling the role of the Service Manager under the TSC (clause 10.1… as stated in the contract……)
  • Know how to engage the team and help build a 'spirit of mutual trust and co-operation’ (clause 10.2)
  • Understand what needs to be implemented at the commencement, during and at the end of a successful contract
  • Be able to deal with typical problems that may occur
  • Be an effective TSC Service Manager
Who Should Attend?
This course is suitable for anyone who is, or has an interest in becoming, the Service Manager for an NEC4 TSC service contract.

It is particularly relevant for those who are:
  • Current or aspiring TSC Service Managers for any type of service provision
  • Facilities Managers and their contract staff, considering using the TSC
Others who should consider the course include:
  • Consultants
  • Contractors
Delegates should have some prior understanding of NEC contracts, though an overview of the principles of the NEC is provided through the initial online training and assessment.
Included in the Fee
Public programme:
Includes complimentary copy of the NEC4 Term Service Contract (TSC) and its associated Guidance Notes.

In-House programme:
Fees and particulars for this option, tailored to suit your specific requirements, are available upon request.

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