NEC4 TSC Service Manager Accreditation

NEC4 TSC Service Manager Accreditation
Running over four days and using a mix of learning material including case studies and scenario planning, this programme is designed to equip delegates with the skills necessary to be able to fulfil the role of a Service Manager in the NEC4 Term Service Contract (NEC4 TSC).

You can book up to delegates online. If you wish to add more delegates you will need our Corporate solutions

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Your live facilitation date is

You have chosen Virtual training, on 8th April 2021

This course runs over days. They may not be on consecutive days.

Your days to attend are:
This is a one day course

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This accreditation is a unique opportunity which is recognised by employers and will set you apart from your peers. It:

  • Offers complete clarity on the roles and duties of a TSC Service Manager
  • Gives TSC Service Managers real skills and tools to execute their roles
  • Highly interactive, with emphasis on scenario planning and teaching through case studies
  • Peer reviewed course content, and expert delivery from an NEC4 specialist

The complete programme includes:

  • Advanced online learning and assessment before the classroom learning to refresh and develop your knowledge and understanding of the role of the Service Manager and increase the learning benefit of the course
  • Four days of classroom learning including case studies and scenario planning which you will work through as a group, sharing ideas and experiences
  • Online and written assessments to confirm your attainment of the skills, knowledge and expertise required and expected of an accredited NEC4 TSC Service Manager

Upon successful completion of the programme, you will receive a unique accreditation as an NEC4: TSC Service Manager and entry onto the Register for Accredited Service Managers held by the Institution of Civil Engineers (ICE).

View the ICE Register for Accredited Service Managers

*Delegate handbook (including terms and conditions)
*Sample online assessment paper

Online Training (pre-requisites)

This is composed of 2 modules:

These modules, along with their embedded assessments, must be completed before you can attend the classroom training sessions.

These online training courses are reduced functionality versions of courses available as standalone products. They are included within this programme to provide you with an opportunity to refresh your knowledge. You will only have access to them for one month. There will also be no access to the digital views of the contract which normally accompany these courses. If you require longer access to the materials, you will need to purchase the full online products, linked above.

Classroom/Virtual Training

This training programme starts at 09:00 and finishes at 17:00 with refreshment breaks mid-morning and afternoon, plus lunch. All timings, except the start time, are approximate and may be adjusted to suit natural breaks in the training programme.

Day One: Contract Start Up

1.1 Role of the Service Manager

  • Being a successful TSC NEC4 Service Manager
  • Principles of good project management

1.2 TSC Documents

  • Contract Data
  • Main Option choices
  • Core clauses and Main Option clauses
  • Secondary Options
  • Z clauses
  • Defined terms
  • Scope

1.3 Initial Duties

  • Start-up procedures
  • Task Orders
  • Launch workshops

1.4 Establishing Key Procedures

  • Plan and Task Order programmes
  • Early warnings
  • Compensation events
  • Communication protocol
  • List of notifications

Day Two: Planning and Risk Management

2.1 The Plan

  • What is the plan
  • Managing the plan

2.2 The Task Order programme

  • What is the Task Order programme
  • Managing the Task Order programme
  • Assessing effects on time

2.3 Risk Management

  • Contract Data Parts 1 and 2 – Early Warning Register
  • Liabilities and insurance
  • Risk allocation
  • The early warning process
  • Collaborative working

2.4 Testing and Defects

  • The contract processes
  • The correction timetable

2.5 Compensation events, part 1

  • What is a compensation event
  • Review of the events

Day Three: Commercial Management

3.1 Compensation events, part 2

  • The compensation event process
  • Proposed instructions

3.2 Payment

  • The payment process
  • Timescales

3.3 Price List

  • What it is and how it is used
  • Suggested practice

3.4 Defined Cost and the Fee

  • Identified and defined terms
  • How they are used
  • Price for Service Provided to Date (PSPD)
  • Schedules of Cost Components

3.5 Defined Cost – Disallowed Cost

  • Disallowed Cost: Options C and E
  • Inspecting accounts and records
  • Finalising Defined Cost

Day Four: Contract Management and Contract Closure

4.1 Reporting

  • Final total price or Defined Cost
  • Quality reporting; Key Performance Indicators

4.2 Other matters

  • Remaining clauses not previously covered
  • Value engineering for contract and operation
  • Disputes

4.3 Contract Closure

  • Service Period extension and reduction
  • Final assessment
  • Demobilisation
  • Termination

4.4 TSC Contract management in action

  • Thinking like a Service Manager
  • What would you do?

4.5 Summary of the training programme

This course is suitable for anyone who is, or has an interest in becoming, the Service Manager for an NEC4 TSC service contract. It is particularly relevant for those who are:

  • Current or aspiring TSC Service Managers for any type of service provision
  • Facilities Managers and their contract staff, considering using the TSC

Others who should consider the course include:

  • Consultants
  • Contractors

Delegates should have some prior understanding of NEC contracts, though an overview of the principles of the NEC is provided through the initial online training and assessment.

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