NEC3: TSC Service Manager Accreditation

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If your organisation has specific time, location, and learning and development objectives, we can tailor this programme to suit your needs.

To discuss the tailored training options available to you with one of our In-house training account managers, fill out the enquiry form below or call +44 (0)20 7665 2446

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The TSC Service Manager Accreditation is designed to equip delegates with the skills necessary to be able to fulfil the role of a Service Manager under the NEC3 Term Service Contact (TSC). The programme is part of unique suite of accreditations for those undertaking managerial roles within NEC3 projects and contracts.

Click here for the TSC Service Manager Accreditation Hong Kong.

Under the TSC, the Employer is represented by the Service Manager. The Service Manager can be an in-house or an external appointment, and they require a strong understanding of the contract clauses and their duties. The Service Manager has a critical role during the service delivery phase of the contract and must:

  • Issue instructions
  • Monitor the performance of the Contractor
  • Maintain the risk register
  • Assess compensation events and payments
  • Manage the Contractor’s Plan

Why Enrol?

  • The only NEC3 TSC Service Manager accreditation available - a unique opportunity; recognised by employers and setting you apart from your peers
  • Offers complete clarity on the roles and duties of a TSC Service Manager
  • Gives Service Managers real skills and tools to execute their roles
  • Highly interactive, with emphasis on scenario planning and teaching through case studies
  • Peer reviewed course content and expert delivery from an NEC3 specialist
  • On successful completion of the programme, you will receive a unique accreditation as an NEC3 TSC Service Manager and entry onto the Register for Accredited NEC Professionals, held by the Institution of Civil Engineers (ICE)

View the ICE Register for Accredited Project Managers

*Delegate handbook (including terms and conditions)
*Sample online assessment paper



Peer reviewed training courses delivered by NEC experts and industry specialists on scheduled dates and locations across the country. Ideal for those looking for NEC knowledge exchange with other users in an interactive learning environment.


Our training programmes, tailored to your requirements. Ideal for organisations with specific time, location, and learning and development objectives.

Included in the fee

The programme fee includes:*

  • Complimentary copy of the Term Service Contract (TSC) and its associated Guidance Notes
  • Online training modules, classroom training days, and final assessments
  • Certificate of Accreditation with NEC on successful completion of all parts of the programme

*Fees and particulars for in-house versions of this programme are negotiated on an individual basis, tailored to your requirements. Select the In-house icon above to complete an online enquiry form.

Who should Enrol

This advanced level accreditation programme has been developed for anyone who is, or has an interest in becoming, an NEC3 TSC Service Manager. Delegates will include:

  • Current or aspiring TSC Service Managers
  • Facilities managers
  • Asset managers
  • Maintenance managers
  • Estates managers
  • Contracting organisations
Programme summary

The programme comprises 3 parts:

Part 1 - Online training

This is composed of 2 modules:

  • Introduction to the Term Service Contract (TSC)
  • Managing the Term Service Contract (TSC) Contractor's plan and programme

These modules, along with their embedded assessments must be completed before you can attend the classroom training sessions.

These online training courses are reduced functionality versions of courses available as standalone products. They are included within this programme to provide you with an opportunity to refresh your knowledge. You will only have access to them for one month. There will also be no access to the digital views of the contract which normally accompany these courses. If you require longer access to the materials, you will need to purchase the full online products, linked below:

Introduction to the TSC
Managing the TSC Contractor's plan and programme

Part 2 - Classroom training

This part of the programme is delivered over 4 days.

Day 1 - Contract Start-up

  • Role of the Service Manager
  • Contract Data and Service Information
  • Initial Duties
  • Establishing Key Procedures

Day 2 - Plan and Risk Management

  • Plan Requirements
  • Managing the Plan
  • Risk Management

Day 3 - Commercial Management

  • Payment
  • Defined Cost, Disallowed Cost and Fee
  • Compensation Events
  • Task Orders

Day 4 - Contract Management and Contract Closure

  • Reporting
  • Overcoming Problems: acting as stated in the Contract
  • Day to Day Issues
  • Contract Closure

Part 3 - Final assessment

Assessment 1
Online multiple choice question paper

Assessment 2
Written project report


Once you have successfully completed all elements of the programme, you will be an Accredited NEC3 TSC Service Manager, and eligible for inclusion on the ICE Register for Accredited NEC Professionals.

Testimonial Video
   Watch Steven Brant - NEC Service Manager of the year for 2017, a KSRP Project Manager from the Environment Agency, give his reasons for enrolling in the programme and his thoughts on the training.

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