NEC3 TSC Service Manager Accreditation

NEC3 TSC Service Manager Accreditation
The TSC Service Manager Accreditation is designed to equip delegates with the skills necessary to be able to fulfil the role of a Service Manager under the NEC3 Term Service Contact (TSC). The programme is part of unique suite of accreditations for those undertaking managerial roles within NEC3 projects and contracts.

This training course is currently not scheduled. Please register your interest using the waitlist form below.

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Why Enrol?

  • The only NEC3 TSC Service Manager accreditation available - a unique opportunity; recognised by employers and setting you apart from your peers
  • Offers complete clarity on the roles and duties of a TSC Service Manager
  • Gives Service Managers real skills and tools to execute their roles
  • Highly interactive, with emphasis on scenario planning and teaching through case studies
  • Peer reviewed course content and expert delivery from an NEC3 specialist
  • On successful completion of the programme, you will receive a unique accreditation as an NEC3 TSC Service Manager.
Upon successful completion, participants are eligible for inclusion on the NEC Accreditation Register. The NEC Accreditation is valid for five years and will need to be renewed to maintain accreditation status.


Under the TSC, the Employer is represented by the Service Manager. The Service Manager can be an in-house or an external appointment, and they require a strong understanding of the contract clauses and their duties. The Service Manager has a critical role during the service delivery phase of the contract and must:

  • Issue instructions
  • Monitor the performance of the Contractor
  • Maintain the risk register
  • Assess compensation events and payments
  • Manage the Contractor’s Plan

*Delegate handbook (including terms and conditions)

Part 1 - Online training

This is composed of 2 modules:

These modules, along with their embedded assessments must be completed before you can attend the classroom training sessions.

These online training courses are reduced functionality versions of courses available as standalone products. They are included within this programme to provide you with an opportunity to refresh your knowledge. You will only have access to them for one month. There will also be no access to the digital views of the contract which normally accompany these courses. If you require longer access to the materials, you will need to purchase the full online products, linked above.

Part 2 - Classroom/Virtual training

Day 1 - Contract Start-up

  • Role of the Service Manager
  • Contract Data and Service Information
  • Initial Duties
  • Establishing Key Procedures

Day 2 - Plan and Risk Management

  • Plan Requirements
  • Managing the Plan
  • Risk Management

Day 3 - Commercial Management

  • Payment
  • Defined Cost, Disallowed Cost and Fee
  • Compensation Events
  • Task Orders

Day 4 - Contract Management and Contract Closure

  • Reporting
  • Overcoming Problems: acting as stated in the Contract
  • Day to Day Issues
  • Contract Closure

Part 3 - Final assessment

  • Assessment 1 - Online multiple choice question paper
  • Assessment 2 - Written project report
  • Qualification - Once you have successfully completed all elements of the programme, you will be an Accredited NEC3 TSC Service Manager.

This advanced level accreditation programme has been developed for anyone who is, or has an interest in becoming, an NEC3 TSC Service Manager. Delegates will include:

  • Current or aspiring TSC Service Managers
  • Facilities managers
  • Asset managers
  • Maintenance managers
  • Estates managers
  • Contracting organisations

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